Help Guide

Plain-English answers to why your emails land in junk, and exactly how to fix it.

Common problems

Why do my emails go to junk for some people but not others?Outlook, Microsoft 365, Gmail and Yahoo each decide what's junk on their own, and so do your recipients' settings. Find out why some people miss your email.Why are my MYOB invoices going to junk?MYOB usually sends invoices from its own address with yours as the reply-to, and some filters flag that. See what to check in MYOB Business and AccountRight.Why are my QuickBooks invoices going to junk?QuickBooks Online sends invoices from Intuit's address, not yours, and some filters flag that. Here's what you can change and what your customers can do.Why are emails from my website going to junk?Website and contact form emails go to junk when your web host sends them as you without SPF or DKIM. Send them through Microsoft 365 or an email service.Why are my emails going to junk?Emails go to junk when Outlook or Microsoft 365 can't confirm they came from you. Find out if SPF, DKIM, DMARC or a service sending for you is the cause.Why are my Xero invoices going to junk?Xero sends every invoice from its own address, not yours, and some filters flag that. Here's what you can change in Xero and what your customers can do.

Error messages

550 5.7.509: Why does Outlook say my domain doesn't pass DMARC?550 5.7.509 means Outlook or Microsoft 365 refused your email because it failed DMARC and your domain's policy says reject. Here's how to find and fix it.550 5.7.515: Why did Outlook reject my email?550 5.7.515 means Outlook.com rejected your email because your domain failed SPF, DKIM or DMARC. Here's what Microsoft requires and the records to fix it.

How-to guides

How do I add DKIM and DMARC records in GoDaddy?Add DKIM in GoDaddy's DNS as the CNAME or TXT records your email service gives you, and DMARC as a TXT record named _dmarc. Edit any DMARC record already there.How do I add SPF, DKIM and DMARC records in Cloudflare?Add SPF and DMARC as TXT records and DKIM as CNAME or TXT records on Cloudflare's DNS Records page. Set every DKIM CNAME to DNS only, never Proxied.How do I add SPF, DKIM and DMARC records in Crazy Domains?Add SPF and DMARC as TXT records and DKIM as CNAME or TXT records in your Crazy Domains DNS Settings. Enter only the prefix, like _dmarc, as the Sub Domain.How do I add SPF, DKIM and DMARC records in Hostinger?In Hostinger, go to Domains, then DNS, and add TXT and CNAME records. Using Microsoft 365 or Google, not Hostinger Email? Replace Hostinger's email records.How do I add SPF, DKIM and DMARC records in VentraIP?Add SPF and DMARC as TXT records and DKIM as CNAME or TXT records in VentraIP's VIPcontrol DNS editor. Leave Hostname blank for your main domain.How do I add SPF, DKIM and DMARC records in Wix?In Wix, open Domains, then Manage DNS Records. Add SPF and DMARC in the TXT section and DKIM as CNAME or TXT. This only works if Wix hosts your domain's DNS.How do I add an SPF record in GoDaddy?Add SPF in GoDaddy under DNS as a TXT record with Name @. If a v=spf1 record already exists, edit it instead of adding a second, as only one can work.How do I set up DKIM in Microsoft 365?Set up DKIM in Microsoft 365 by adding two CNAME records (selector1 and selector2) to your DNS, then switching on DKIM signing in the Defender portal.How do I set up DMARC for Microsoft 365?Set up DMARC for Microsoft 365 with a p=none record and rua reports, fix what the reports show, then move to quarantine and reject. Plus onmicrosoft.com.How do I set up SPF for Microsoft 365?Set up SPF for Microsoft 365 with one TXT record that includes spf.protection.outlook.com, merged with any record you have. Plus ~all vs -all and Xero.How do I set up SPF, DKIM and DMARC for Zoho Mail?Set up SPF, DKIM and DMARC for Zoho Mail: the SPF include for your Zoho region, a DKIM TXT record from the Admin Console, and a DMARC record to start.

Explained

What is an SPF record?An SPF record is a TXT record in your domain's DNS that lists the services allowed to send email for you. Here's how to read one and avoid the common mistakes.What is DKIM and why does my email need it?DKIM is a digital signature on every email, checked against a key in your DNS. It proves the email came from your domain, which keeps it out of junk.

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